Frequently Asked Questions

1.  Are caregivers at Companion Care bonded and insured?

Yes, caregivers are bonded and insurance is covered by Liability Insurance, Workmen’s Compensation Insurance, and Unemployment Insurance.

2.  How are caregivers supervised?

Each caregiver is trained and supervised by the care consultant who oversees the service plan for the client. The client has the opportunity to interview the caregiver prior to assignment.

3. What happens if a caregiver does not show up for a job?

A caregiver no-show has not happened in recent years.  Companion Care aims to hire caregivers who take their position seriously.  In case of an emergency, a care consultant or office employee will respond.

4.  What do you mean by “holistic” home care?

Holistic care is an approach to care for the whole person – not just the physical. Companion Care trains caregivers to incorporate attention to emotional, mental and spiritual needs as well.

5. What professional organizations does Companion Care belong to?

Companion Care is a member of the National Private Duty Association,  New Mexico Home and Hospice Care, New Mexico Association for Continuity of Care, Albuquerque Better Business Bureau,  The Greater Albuquerque Chamber of Commerce, and Women Entrepreneurs.

6.  Are caregivers employees or independent contractors?

All caregivers at Companion Care are employees.   Companion Care pays not only taxes and insurances, but also provides an IRA benefit to caregivers.

7.  Do you care for persons with dementia?

Yes, our caregivers are trained on how to support and communicate with persons with dementia.

8. Who pays for your services?

Most services are paid privately.  Other compensations may come from Long Term Care Insurance, Workmen’s Compensation and/or Veteran’s Benefit.

9.  Is Companion Care a Franchise Organization?

No, Companion Care is a locally owned mother/daughter business.